Shipping is determined by weight and is available only via UPS ground.
Do you ship internationally?
At this time we only ship to the lower 48 states.
How long does shipping take?
Depending on the contents of your order, it may be processed and shipped within 48 hours. For large orders that may require freight shipping and depending on the carrier and shipping address, it could be a couple weeks. For items that are not in stock and require ordering, they are usually shipped within 7 business days.
Will I be charged for taxes?
The tax rate is 8%.
What is your return policy?
WISE COMPANY FOOD ITEMS:
You may return any Wise Company merchandise, no questions asked, within 60 days of purchase. To initiate the return process, please call us at 607-658-3432 or email us at firstname.lastname@example.org.
After a return is initiated with our return department:
1. Return the item to the address given to you by our return department.
2. Keep your shipping records for proof of shipment in the event of loss of returned merchandise.
Returns shipped via U.S. Postal Service (U.S.P.S.) or with a value of over $100.00 should be insured. We are not liable for return merchandise that does not reach our return department. We will notify you via phone, mail, or e-mail of your refund once we have received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 20 business days of our receiving your return.
Antibiotics, Water Filtration & Treatment:
There are no returns or refunds for any of these items. All sales are final.
All other Items:
May be returned within 20 days once return is initiated with our return department.
Do you refund?
If your return is within guidelines as stated above and a return authorization number has been given to you, then a refund will be processed.
PAYMENT & WARRANTY
What forms of payments do you accept?
All forms of credit.
What are your warranty terms & conditions?
Please visit the manufacturer's page for details regarding the warranty and terms of the product in question.
Still got questions? Contact us>
ANSWERS? WE'VE GOT THEM.
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